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BF4 Problemas no update 1

Discussion in 'Brazil' started by Bruno, Dec 17, 2013.

  1. Bruno

    Bruno n00b

    Galera demorou mas consegue comprar o BF4 aqui em SP mas fiquei chateado no primeiro momento com a demora na instalação e qnd fui jogar no multiplayer pela primeira vez me pediram um update que para instalar foi muito difícil! Só consegui mesmo dps do help do pessoal EA segue abaixo o support espero que sirva para mais alguém:
    General Info
    Chat start time Dec 16, 2013 8:18:53 AM EST
    Chat end time Dec 16, 2013 9:15:09 AM EST
    Duration (actual chatting time) 00:56:16
    Operator Raviraj
    Chat Transcript
    info: Your approximate wait time is 0 minute.
    info: You are now ready to chat with Raviraj.
    Raviraj: Thanks for contacting EA Customer Experience, my name is Raviraj. How may I assist you today?
    info: Your chat transcript will be sent to borges.bruno87@gmail.com at the end of your chat session.
    you: First of all, I'm from Brasil, because of this we can have problems with my english....but
    you: I want to explain about one problem with update
    Raviraj: Hi , Your English will be okay to me , Do no worry about it .
    Raviraj: May I please know what is the problem that you are facing ?
    you: When I try play battlefield 4 in the multiplayer mode....he ask for a update, and I try to install but when we stay 97% he stop!
    you: I reset and try more times again.... adn the problem continue
    you: do you have na idea about this?
    Raviraj: May I please now what all you tried to resolve this problem on your own ?
    you: I try re install the game 10 times.....I try talk with a local support....I read a lot of forum
    you: I check my internet link and everything is ok!
    you: but the update never install
    you: Always stop in 97%!
    Raviraj: Bruno , I will give you few steps , You perform all of them at once and then try installing the game , probably your issue will be resolved after that .
    you: tks!
    you: What are they?
    Raviraj: Just wait , I will provide you the steps .
    Raviraj: First , Test Internet Settings on Xbox One:

    Press the Xbox button to go to Home and from there select Settings -> Network
    Select the network option you want to use:

    Test Network Settings
    Test Multi-player Connection
    View Details Network Status
    Raviraj: Clear Xbox 360 Cache:

    1.From the dashboard, press the Xbox Guide button.
    2. Navigate to the Settings tab.
    3. Select System Settings.
    4. Select Storage.
    5.Highlight the Hard Drive and press Y.
    6.Select Clear System Cache.
    7.Confirm, allow the operation to complete, then restart the console.
    Raviraj: Reset Clock On Console :

    1. Disconnect your Xbox 360 from the internet. If you are using a wired connection, you may temporarily disconnect your Xbox, or you can turn off their modem or router.
    2.From the dashboard, press the Xbox Guide button.
    3.Navigate to the Settings tab.
    4.Select System Settings.
    5.Select Console Settings.
    6.Select Clock.
    7.Select Date and Time.
    8.Set the system date to November 15, 2005.
    8.Reconnect the console to the modem/router if necessary.
    9.Restart the console; it should automatically reconnect to LIVE, resyncing the date and time.
    Raviraj: Bruno , Take a screenshot of it , an follow these steps at once , your problem will be resolved .
    Raviraj: Bruno , Are we still connected ?
    you: sorry
    you: the delay in the answer!
    you: but my console is a Xboxone
    Raviraj: Its okay . :)
    Raviraj: Oh ! I am Sorry .
    Raviraj: But You will be able perform all these steps on xbox one also , Do not worry .
    you: OK! thank you for your big support!
    Raviraj: Thank you , You may Try them and your issue will be resolved .
    Raviraj: Bruno , Thank you for contacting EA Support . Feel free to contact us again . You are always welcome .

    You may now go ahead and press the "End Chat" to disconnect this chat Smoothly . Have a great life ahead . Bye . :)


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